1:1 Coaching

Client Agreement

1. Scope of Work

1:1 Coaching consists of private sessions focused on gaining clarity, perspective, and support around your current situation, challenges, or decisions.

This is a space for conversation, reflection, and guidance. It is not therapy, counselling, or medical treatment.

2. Structure and Session Length

Sessions are typically 60 to 90 minutes and take place via Zoom.

Session length may vary slightly depending on what is needed within the session.

3. Focus of Sessions

Sessions are guided by what you bring on the day.

There is no set structure or outcome required. The focus is to support you in gaining clarity and moving forward in a way that feels right for you.

4. Personal Responsibility

By booking a session, you acknowledge that:

• You are responsible for your own decisions, actions, and outcomes
• Coaching provides support and perspective, not guarantees
• The value of the session depends on your openness and willingness to engage

5. Mental Health

Coaching is not a substitute for medical, psychological, or psychiatric care.

By booking, you confirm that you are not currently in crisis.

If you are under the care of a mental health professional, you agree to continue that support.

If at any point coaching is not appropriate for your needs, the session may be paused or ended.

6. Confidentiality

Everything shared within your session is held in complete confidence, unless disclosure is required by law or there is a risk of harm to yourself or others.

7. Recording

Sessions may be recorded and shared with you for personal use.

Recordings are private and must not be shared or distributed without permission.

8. Payment and Refunds

Payment confirms your session.

All payments are non refundable once the session has been booked.

9. Cancellation and Rescheduling

Sessions cancelled with less than 48 hours notice may be forfeited.

Rescheduling requests made with sufficient notice will be accommodated where possible.

10. Limitation of Liability

To the fullest extent permitted by law, Elaine Palmer and The Lighthouse Hub are not responsible for decisions, actions, or outcomes arising from your participation in coaching.

Agreement

By completing payment, you confirm that you have read, understood, and agreed to the terms outlined above.